Your Customer's Perspective
Your customer is facing a new type of problem. They are forced to continue cutting cost and to rely more and more on their suppliers to help them develop their products. The collection of suppliers involved in the development of a product is called the Product Community. You are involved in Product Communities with all of your customers and all of their products. Customers need their Product Communities to be the following:
VisibleGlobal
Agile
Connected
Conformant
Capable
Suppliers who show that they excel in these areas will be considered more valuable members of the customer's Product Community and will continue to be relied on more and more by their customer.
SPC is one way that a supplier can show their Capability. Control charts, Histograms, and Pareto Charts are recognized as accepted proof that an organization has both control of their processes and capability to conintue producing more and better products.
Invest in SPC and see what your position can look like in your customer’s Product Community.